Accessibility statement

Service Description

The platform www.trivago.de serves as a comprehensive online hotel price comparison platform and meta-search engine, offering end users consolidated access to hotel deals from various online travel providers. As an intermediary in the digital travel market, trivago aggregates hotel listings, compares prices, and directs qualified booking prospects to partner platforms.

Applicable Legal Requirements

This accessibility statement applies to the content published on www.trivago.de.

The accessibility requirements for www.trivago.de result from the Barrier-Free Accessibility Reinforcement Act (BFSG), in particular from Section 14 BFSG in conjunction with Section 3 (1) BFSG with reference to the Ordinance to the Barrier-Free Accessibility Reinforcement Act (BFSGV).

Objective

You should be able to do the following on www.trivago.de:

  • Navigate and interact with a keyboard only
  • Navigate and interact with a screen reader
  • Navigate and interact using voice input
  • Zoom the page content / change the text size of the application without losing content or functionality
  • Use high contrast mode to read the content of the page

Confirmatory Status

This website/application is partially conformant with the EN 301 549 harmonized standard. “Partially conformant” means that some of our content does not fully conform to the harmonized standard yet.

Non-Accessible Content

Some of trivago’s websites are not fully accessible yet. For each of the supported assistive technology we have noted the following topics that are on our roadmap to be fixed as a matter of priority:

Keyboard Usage

  • Some controls are not fully keyboard operable on the homepage, including the date pickers to select arrival and departure times in the main search and the filters for preferred locations.
  • The keyboard focus indicator is still inconsistently applied across the website, making it more difficult to navigate with a keyboard without additional tools to modify the page styles.
  • A “keyboard trap” exists on the search results page when reviewing details in the hotel information and tabbing through the offers of similar hotels, forcing keyboard-only users to reload the page.
  • Many tool tips are not keyboard operable yet.

Screen Readers

  • Some elements on the site still have no or an incorrect accessible label, making understanding more difficult for screen reader users. These still include:
    • the “Close” buttons in various dialogs,
    • the “Back to top” button on the search results pages,
    • the “Pet friendly” checkbox in the “Guests and rooms” selection in the main hotel/destination search feature,
    • a rating button in the expanded hotel information,
    • some bar chart buttons in the “Price trend” section,
    • accordion buttons for the “Property type” filter in the search results, and
    • in mobile view, the filter button to open result filters in the header.
  • The label for the destination search field rotates rapidly between three different texts, causing disruption and making the search function difficult to use.
  • Some elements do not properly convey their state or value to screen readers yet. This includes the show/hide password button on the login and account pages.
  • On the homepage in the 'Hot hotel deals right now' section, some content is still incorrectly hidden from screen reader users. Depending on the environment and mode of navigation, some information may not be available for screen reader users.
  • In the header, a popup appears that is out of the visual focus order and is difficult to interact with using a keyboard or a screen reader.

Visual Accessibility

  • When changing a password in “account settings”, the “password requirements” text fails color contrast requirements. This makes the text difficult to read for users with low vision or color blindness, potentially hindering their ability to understand and meet password criteria.

Other lower-impact issues are also noted and will be addressed as part of our remediation efforts.

Ongoing Accessibility Testing and Monitoring

trivago N.V. conducts annual accessibility audits and uses monthly automated monitoring. Accessibility issues flagged are prioritized for remediation.

Preparation of the Accessibility Statement

This accessibility statement was prepared on June 26, 2025, following an accessibility review of the website content against EN 301 549. This review was performed using a combination of automated and manual accessibility testing, across a range of browsers, using a range of assistive technologies.

Consumer Information According to Art. 246 EGBGB

Organization: trivago N.V.

Postal address: Kesselstraße 5-7, 40221 Düsseldorf, Germany

Telephone: +49 (0) 211 540 650

E-mail: info@trivago.com

trivago N.V. welcomes feedback on the accessibility of our website in order to improve the user experience of people with disabilities. If you have any comments, questions or complaints regarding the accessibility of our website, please contact us at:

Email: legal@trivago.com

Responsible Market Surveillance Authority

The competent authority is the Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF) in Magdeburg (Saxony-Anhalt).

Market surveillance authority of the federal states for the accessibility of products and services

c/o Ministry of Labor, Social Affairs, Health and Equality Saxony-Anhalt

P.O. Box 39 11 55

39135 Magdeburg

Telephone: +49 (0) 391 567 4530

E-Mail: MLBF@ms.sachsen-anhalt.de

Feedback and Contact Information

If you have any feedback, please reach out to us through our contact form.